Privacy Policy
Floreva Privacy Policy
At Floreva, we value the protection of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website www.floreva.uk, use our services, or contact us via our support email support@floreva.uk. Please read this policy carefully to understand how your data is processed.
1. Collection of Personal Information
When you use our website or communicate with us via email, we may collect various categories of personal information, including but not limited to:
Identification Information: Your name, address, phone number, email address, and other identifying details needed to provide our services.
Payment Information: Payment details you provide when purchasing products on our website. Please note: sensitive payment information, such as credit card numbers, is not stored on our servers and is securely processed by our third-party payment providers.
Browsing Information: Data related to your interaction with our website, such as your IP address, pages visited, products viewed, and other navigation-related data.
2. Use of Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including order processing, product delivery, order tracking, and customer account management.
To respond to your inquiries and provide efficient customer support through support@floreva.uk.
To inform you of updates, special offers, promotions, and events related to Floreva, if you have given your consent.
To improve our website, products, and services by analyzing browsing data and gathering customer feedback.
3. Sharing of Your Personal Data
Floreva does not sell or rent your personal information to third parties. However, we may share your data in the following cases:
Service Providers: We may share your information with trusted third-party providers who help us operate our business, such as payment processors, delivery services, web hosting providers, and data analytics services.
Legal Compliance: We may disclose your personal data when required by law or in response to legal and governmental requests.
4. Security of Your Personal Data
We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Your payment information is securely processed in accordance with industry standards.
5. Your Rights and Choices
You have the right to:
Access the personal data we hold about you.
Correct any inaccuracies in your personal data.
Request the deletion of your personal data, subject to legal exceptions.
Restrict the processing of your personal data in certain circumstances.
Object to the processing of your personal data for direct marketing purposes.
Withdraw your consent where processing is based on consent.
6. Contact Us
If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns regarding your personal data, please contact us at:
📧 support@floreva.uk
7. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our data handling practices. We encourage you to review it regularly to stay informed of any updates.
Thank you for trusting Floreva. We are committed to protecting your personal data and providing you with the best shopping experience possible.