Refund Policy

Floreva Returns & Exchanges Policy

At Floreva, we are committed to delivering high-quality products and exceptional customer service. However, we understand that a product may not always meet your expectations or may require an exchange. This returns and exchanges policy outlines the procedures we’ve put in place to make the process easy and efficient. For any return inquiries, please contact us at: support@floreva.uk.

1. General Returns & Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return or an exchange. After this period, unfortunately, we will no longer be able to accept your request.

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact us at support@floreva.uk, providing your order number, the item(s) you wish to return or exchange, and the reason for your request.

2. Our customer service team will review your request and provide return instructions, including the return shipping address.

3. Carefully package the item(s), making sure to include the invoice or a note with your order number.

4. Send the item to the address provided. You are responsible for return shipping costs, unless the item is defective or there was an error on our part.

5. Once we receive your return, our team will inspect the item. If it meets our return criteria, we will issue a refund or process an exchange.

3. Refunds

Refunds are issued within 2 days of receiving the returned item.
The refund will be processed using the same payment method as the original purchase.

Please note: original shipping charges are non-refundable, unless the item was defective or there was a mistake in your order.

4. Defective Items or Order Errors

If you receive a defective product or we made an error in your order, please contact us immediately at support@floreva.uk.
We will cover the return shipping costs and arrange for a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns about our returns and exchanges policy, or need help with a return, don’t hesitate to contact us at:
📧 support@floreva.uk

Our customer support team is here to assist you.

At Floreva, your satisfaction is our priority. We thank you for choosing our brand and are committed to resolving any issue quickly and professionally, while continuing to deliver exceptional quality.